Frequently Asked Questions
Everything you need to know about Chāmpo® hair care, shipping, and returns.
How do I choose the right Chāmpo® system for my hair type?
Our collections are categorized by hair texture and needs: Pitta for thinning hair, Kapha for oily hair, and Vata for dry or damaged hair. We recommend taking our online Hair Quiz for a personalized recommendation.
Are Chāmpo® products natural and vegan?
Yes, all our products are 100% vegan, cruelty-free, and formulated with at least 95% naturally derived ingredients. We avoid silicones, parabens, and synthetic fragrances.
What are your shipping costs and delivery times?
We offer free standard shipping on all orders over $50. Orders are typically processed within 24 hours and delivered within 3-5 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If a product isn't right for your hair, you can return it within 30 days of purchase for a full refund, minus shipping costs.
Can I use Chāmpo® products on color-treated hair?
Absolutely. Our formulas are pH-balanced and sulfate-free, making them safe for color-treated, chemically processed, and keratin-treated hair.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.